Refund policy

15-Day Return Period

You may request a return within 15 days after the order is shown as delivered. To be eligible, the item must be unused, undamaged, and in its original packaging, with proof of purchase.

Before sending anything back, email bettermaker@gmail.com with your order number and reason for the request. Returns sent without prior approval may not be accepted. Approved return instructions and the applicable return address will be provided by email.

Change-of-Mind Returns

For returns that are not caused by a defect, damage, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect the order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include the order number and clear photographs or video showing the issue. After review, we may offer a replacement, store credit, or refund. For low-value damaged or incorrect items, a physical return may not be required unless we specifically request it.

Non-Returnable Items

Gift cards and items that have been used, damaged after delivery, or returned without all original components cannot be returned, except where required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Banks and payment providers may require additional processing time, generally up to 10 business days.

This policy does not limit any mandatory consumer rights that apply in the customer’s country or region.