Shipping policy
Order Processing
Orders are normally prepared within 2–3 business days. Weekends and public holidays are not counted as business days. During launches, promotions, or periods of unusually high demand, processing may take longer.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on the destination and total shipment weight.
Core markets: estimated transit time of 6–15 business days after processing.
Other supported international destinations: estimated transit time of 10–25 business days after processing.
Delivery times are estimates and are not guaranteed. Customs inspections, carrier disruptions, weather, peak seasons, and local delivery conditions can cause delays.
Tracking
When tracking is available, a tracking number will be sent after the order has shipped. Tracking information can take several business days to begin updating.
Customs, Duties, and Taxes
Unless duties or taxes are expressly shown as collected at checkout, the recipient is responsible for any import duties, taxes, customs charges, or handling fees assessed by the destination country.
Shipping Address
Please review the shipping address before completing checkout. Contact us as soon as possible at bettermaker@gmail.com if an address correction is needed. We cannot guarantee changes after an order has entered processing, and customers may be responsible for reshipping costs caused by an incorrect or incomplete address.
Lost or Damaged Parcels
If an order arrives damaged, contains the wrong item, or appears to be lost in transit, contact bettermaker@gmail.com with the order number and supporting photographs or tracking information. We will review the case and provide an appropriate replacement or refund where applicable.